Refund Policy

UberLLM is operated by AL Global LLC, a Wyoming limited liability company (ID 2025-001810253), 30 N Gould St, Ste R, Sheridan, WY 82801, USA. This policy covers refunds for credit purchased on UberLLM.

Unused credit can be refunded on request within 30 days of purchase, minus any credit you have already spent. Credit older than 30 days is not eligible for a refund but does not expire while your account is open.

Email [email protected] from the email address on your account. Include the approximate amount and date of the purchase you want refunded. No reason is required.

We process refund requests within 5 business days of receiving them. Once processed, the refund appears on your card or PayPal statement within 5–10 business days depending on your bank or payment provider.

The refunded credit is removed from your UberLLM balance immediately when we process the request. If you have spent part of the credit, only the unused portion is refunded.

If a payment is refunded or charged back through your bank or card issuer, the matching credit is removed from your balance. If your balance is below the charged-back amount, the account may carry a negative balance until resolved. Repeated chargebacks may result in account suspension.

You can close your account at any time by emailing [email protected]. Credit bought legitimately and not yet spent is refunded when the account is closed. Accounts closed for violating the Terms of Service may not be eligible for a refund.

Refund questions: [email protected].